Support
Bug fixes and questions in writing, with an agreed response time.
AED 210/h for subscribers · AED 265/h for others
WHAT YOU GET
- An employed consultant replies during the Danish working day (Central European Time), which is roughly 11:00 to 19:00 Gulf Standard Time in winter and 10:00 to 18:00 in summer
- Response time is agreed with you; subscribers have a response-time guarantee
- You pay for the time the case takes
WHO IT IS FOR
Companies that use BC daily and want answers without paying a partner's list price.
How it works
01You send the case in writing.
02An employed consultant replies within the agreed response time during the Danish working day (Central European Time), which is roughly 11:00 to 19:00 Gulf Standard Time in winter and 10:00 to 18:00 in summer.
03You pay for the time the case takes.
Send a support case
Tell us what you need. You get a reply from a person, not an automatic message.
Or write directly to tk@pmn.ae
Other services
Phone support
AED 530/h
Support subscription
AED 79 per user per month
Emergency help around the clock
Price by agreement
Customisation and development
Hourly rate as support, or a fixed price per task
Implementation and migration
Fixed price per project, quote after scoping
Upgrades and licence review
Upgrade: hourly rate. Licence review: free
Training
Price by agreement